IFC's legacy operations systems (iDesk/iPortal) for Project Processing need replacement to provide tools for business development and external client interactions, aiming to improve operational efficiency and client delivery.
Requirements
- The candidate must have aptitude for requirements elicitation, analysis, definition, and management, process modeling and diagramming, use case modeling and development.
- Willing to document business and functional requirements, use cases, and traceability matrix.
- Demonstrates a strong orientation toward innovation, with experience leveraging new technologies and creative approaches to simplify processes, enhance user journeys, and drive operational efficiency.
- Proactively seeks opportunities to introduce best practices and partner with IT department to introduce digital solutions that support continuous improvement and lasting value for staff and stakeholders.
- Demonstrates strong analytical skills, with the ability to assess complex business processes, identify opportunities for improvement, and support data-driven decision making.
- Strong experience with facilitation skills to lead requirements elicitation workshops for, session planning and preparation, presentation, knowledge capture and follow-up.
- Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information.
Responsibilities
- Own priorities and roadmaps for Project Processing
- Organize and facilitate requirements gathering, workshops and business process reviews with operations staff and key stakeholders.
- Collaborate with IT to plan and sequence implementation of modules and enhancements based on business impact and criticality.
- Contribute to continuous streamlining and simplification of business processes and user journeys for operations staff.
- Champion the adoption of technology innovations—such as SalesForce —to bring efficiency and improve staff experience.
- Review existing policies, procedures, and system functionality to identify opportunities for automation and enhancement.
- Assess dependencies, risks, and potential issues, ensuring they are tracked, resolved, or escalated appropriately.
Other
- Master's degree with 8-12 years relevant experience
- Experience and knowledge of IFC’s processes and systems would be added desirable.
- In-depth experience in corporate initiatives specially on initiative that have identified gaps between current and future states.
- Strong communication (spoken and written) skills, including the ability to advise and train users in the use of complex systems/applications and effectively prepare specifications and other written reports/documentation in a clear, concise style
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders
