OncoHealth aims to solve the complexities of cancer care through technology-enabled services, providing support to patients and their families navigating the physical, mental, and financial aspects of the disease.
Requirements
- Experience in handling high call volumes in a professional and empathetic manner is essential.
- Familiarity with HIPAA compliance and member confidentiality standards is preferred.
- Prior experience in a member-facing healthcare role, such as a call center, provider’s office, or similar setting is highly valued.
- Strong verbal and written communication skills required.
- Detail-oriented: You have personal processes in place to maintain the quality of your work.
- Systems/Tools: Confident using tools like CRM platforms, Zoom Teams, and other digital solutions to manage member interactions
Responsibilities
- Make 75–95 outbound calls daily to inform patients about Iris's services, answer questions, and support enrollment
- Provide detailed documentation of member interactions and report weekly on outreach success metrics
- Support team coordination to enhance the member experience
- Identify opportunities to improve standard processes for greater efficiency or value
Other
- Bachelor’s degree or relevant experience required
- Typical years of experience are 2-4 years in healthcare, customer service, or patient-facing roles.
- Demonstrated passion for supporting individuals and families in navigating challenging healthcare experiences is essential.
- Work Environment: Ability to maintain a quiet, secure, and distraction-free home office environment for remote work is required
