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Outreach & Enrollment Specialist

OncoHealth

Salary not specified
Jul 31, 2025
Remote, US
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OncoHealth aims to solve the complexities of cancer care through technology-enabled services, providing support to patients and their families navigating the physical, mental, and financial aspects of the disease.

Requirements

  • Experience in handling high call volumes in a professional and empathetic manner is essential.
  • Familiarity with HIPAA compliance and member confidentiality standards is preferred.
  • Prior experience in a member-facing healthcare role, such as a call center, provider’s office, or similar setting is highly valued.
  • Strong verbal and written communication skills required.
  • Detail-oriented: You have personal processes in place to maintain the quality of your work.
  • Systems/Tools: Confident using tools like CRM platforms, Zoom Teams, and other digital solutions to manage member interactions

Responsibilities

  • Make 75–95 outbound calls daily to inform patients about Iris's services, answer questions, and support enrollment
  • Provide detailed documentation of member interactions and report weekly on outreach success metrics
  • Support team coordination to enhance the member experience
  • Identify opportunities to improve standard processes for greater efficiency or value

Other

  • Bachelor’s degree or relevant experience required
  • Typical years of experience are 2-4 years in healthcare, customer service, or patient-facing roles.
  • Demonstrated passion for supporting individuals and families in navigating challenging healthcare experiences is essential.
  • Work Environment: Ability to maintain a quiet, secure, and distraction-free home office environment for remote work is required