The business problem is to enhance the quality of customers' lives at home by providing design expertise and seamless sales experiences, ultimately driving store sales and customer engagement.
Requirements
- Ability to complete and coordinate complex large orders within a variety of sales channels
- Experience in working with the elements of design preferred
- 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)
Responsibilities
- Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
- Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
- Create and present design plans based on client's needs, style, preferences and living space
- Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
- Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment
Other
- Strong communication, clienteling and customer follow-up skills
- Proven ability to prioritize and handle multiple tasks simultaneously
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business.
