Truveta is looking to solve the problem of enabling researchers to find cures faster, empowering every clinician to be an expert, and helping families make the most informed decisions about their care by providing a health provider led data platform.
Requirements
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Experience with customer support tools such as ADO, Intercom, Salesforce, or similar platforms is a plus.
- Ability to simplify complex concepts and explain them effectively to customers.
- Experience with real world data or EHR is a plus.
- Ability to work independently, take ownership of deliverables, and manage multiple tasks simultaneously.
- High attention to detail and ability to deliver accurate and timely solutions.
- 2+ years of experience in customer support, technical support, or a related field.
Responsibilities
- Empower clients by providing exceptional support, seamless onboarding, and expert guidance on platform usage.
- Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams when necessary.
- Guide customers through new product features and user best practices.
- Identify recurring customer issues and work with the team to develop proactive solutions and improvements.
- Develop and update knowledge base articles, FAQs, and training materials to enhance customer self-service capabilities.
- Collaborate with internal teams, including Product, Engineering, Analytics, and Customer Success, to address customer concerns effectively.
- Advocate for customers by providing feedback to improve product functionality and user experience.
Other
- 2+ years of experience in customer support, technical support, or a related field.
- Excellent written and verbal communication skills.
- Ability to work independently, take ownership of deliverables, and manage multiple tasks simultaneously.
- High attention to detail and ability to deliver accurate and timely solutions.
- Must be authorized to work in the United States for any employer
