The company is seeking to fill a hybrid full-time role that combines Partner Service responsibilities and Product Fulfillment/Warehouse operations to support its global Christian ministry.
Requirements
- Virtuous database
- Warehouse management system
- Forklift operation
- Mailroom machines
- Weight scale and rate chart
Responsibilities
- Confer with partners by telephone, mail or email responding to their inquiries about products, giving, account status, mailing requests, prayer needs or other inquiries.
- Research and resolve Partner concerns/complaints by performing tasks such as exchanging products, refunding money, adjusting donations, and updating account status in Virtuous database.
- Process and reply to incoming partner correspondence; notate/update respective records accordingly.
- Document all partner contact, interaction and action taken in database of record.
- Receive incoming shipments from suppliers, inspect for damages, and verify accuracy against purchase orders.
- Prepare orders for shipment within time commitments, including picking, packing, and labeling according to company standards.
- Maintain accurate records of inventory levels, including receiving, storing, and updating product name/code/specifications/quantities/shipping records in the warehouse management system.
Other
- Strong Christian faith
- Comfortable with hands-on physical tasks
- Excellent communication and coordination skills
- Ability to work onsite full-time
- High school diploma or equivalent required (not explicitly mentioned but implied)
