UVA Health is looking to solve the problem of ineffective training and implementation of the EMR system and related functions, which is crucial for the Revenue Cycle and Patient Access staff.
Requirements
- Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date
- Experience with Scheduling and/or Registration at UVA
- Experience in a Help Desk/Information Systems setting
- Associate or Bachelor’s Degree preferred in education, health or IT related majors
- Proficient communicative, auditory and visual skills
- Ability to write legibly
- Experience with EMR system
Responsibilities
- implements training tools, instructs participants in the EMR system and related functions using approved curricula
- Conducts technical and informational training classes and/or onsite sessions, both on a regular and as needed basis for the Service Line
- Observes staff working on Patient Access functions in clinic setting
- Helps in the implementation of system enhancements and performs subsequent follow up and reporting of the Registration systems
- Serves as training representative for interdisciplinary projects as assigned
- Instructional Design and Curriculum Development
- Provides feedback to management and specialized instruction to Patient Access staff
Other
- High School or equivalent required
- 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA
- Ability to lift/push/pull 50 - 100lbs
- Attention to detail
- Ability to stand for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive)
