UVA Health is looking to solve the problem of effective training and implementation of the EMR system and related functions for Patient Access staff
Requirements
- Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date
- Associate or Bachelor’s Degree preferred in education, health or IT related majors
- 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA
- Proficient communicative, auditory and visual skills
- Ability to write legibly
- Ability to use computer keyboard
- Experience with EMR system
Responsibilities
- implements training tools, instructs participants in the EMR system and related functions using approved curricula
- Conducts technical and informational training classes and/or onsite sessions, both on a regular and as needed basis for the Service Line
- Observes staff working on Patient Access functions in clinic setting
- Helps in the implementation of system enhancements and performs subsequent follow up and reporting of the Registration systems
- Serves as training representative for interdisciplinary projects as assigned
- Instructional Design and Curriculum Development
- Provides feedback to management and specialized instruction to Patient Access staff
Other
- High School or equivalent required
- 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA
- Ability to lift/push/pull 50 - 100lbs
- Ability to stand for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive)
- Attention to detail
