Ensemble Health Partners is looking to solve the problem of ensuring compliance and consistency in Patient Access operations by auditing calls, accounts, and work queues, identifying trends, and providing reporting for training and coaching purposes.
Requirements
- Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.
- Knowledgeable in all Microsoft Office products, with an emphasis in Excel.
Responsibilities
- The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.
- They will monitor the quality audit tool and process and ensuresaccurate record keeping and audit scoring and system documentation.
- They will be responsible foridentifying trends and recommendquality and training needs of the department.
- The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
- They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
- They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.
- Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.
Other
- This position is an onsite role, and candidates must be able to work on-site at the hospital.
- 1 - 3 years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 9 months of hire
- Other 4 year/ Bachelors Degree
