Tennessee Oncology is looking to improve the patient experience by enhancing their digital tools and software products to meet evolving patient needs and deliver value to stakeholders.
Requirements
- Knowledge of technical models as they relate to application support ranging from client/server relationships, externally facing applications, data/analytics, and interfaces.
- 3+ years of experience supporting or working in Clinical Information Systems in an administrative or superuser capacity.
Responsibilities
- Serves as the primary administrator for NavigatingCare, Noona, Phreesia and any future patient-facing products, as well as their connections to ancillary services.
- Manages the vision, roadmap, and lifecycle of all patient-facing software products.
- Define and prioritize product features and enhancements based on user needs, business goals, and clinical workflows.
- Serve as the primary liaison between patients, internal stakeholders (engineering, integrations, care delivery), and external partners or vendors.
- Develop ad-hoc and custom reports at the request of the technical, clinic or administrative staff as needed, utilizing third party resources to accomplish as necessary.
- Builds, owns and maintains related documentation and standard operating procedures, participating in knowledge sharing as it relates to the product services group and their shared responsibilities.
- Identifies opportunities and recommends improvements to patient-facing systems, providing advice and consultation on new and existing products.
Other
- This role will oversee the full lifecycle of patient-facing digital products.
- This role requires strong cross-functional collaboration, user empathy, strategic thinking, and a passion for improving healthcare access and experiences.
- Facilitate communication and alignment across departments to ensure patient-facing solutions are integrated, scalable, and sustainable.
- Ensure patient experience development is aligned with the company's data and analytics strategy.
- Maintain current and relevant knowledge of patient experience best practices and security standards.
- Works closely with the technical services team to maintain SLAs and a high-quality support model.
- Serves as an escalation point for patient experience issues, supporting the technical services group as a trusted resource on fronts both internal and external.
- Effectively communicate with technical services staff, end-users, and executives
- Provide accurate and timely information to IT leadership and other Tennessee Oncology employees/departments as requested.
- Promote a team atmosphere and maintain good relations with Tennessee Oncology’s internal and external user base and its partners.
- Represent the company at events as necessary.
- Understands clinical and oncology-specific workflows and their relationship to the patient, provider and payor connected services and applications.
- Superior capacity to track and manage multiple projects.
- Critical thinking and able to work on intricate and transformative endeavors with the ability to independently research and perform analysis to resolve complex issues.
- Operates at a generally high level, with energy and focus.
- Demonstrates the ability to communicate positively and effectively throughout a wide array of social interactions.
- Performs well under pressure, demonstrates flexibility, and responds well to changing situations and priorities.
- Strong business relationship-building skills
- Exceptional documentation, research, and problem solving/analytical skills.
- Self-motivated and directed, with advanced ability to prioritize and execute tasks.
- 3+ years working in an oncology-specific setting, technical or clinical preferred.
- Must be willing and able to lift 25 pounds or more.
- Must be willing and able to travel to satellite clinics when necessary.
