The business problem that Southwest Airlines is looking to solve with this role is to improve operational performance and business processes in Ground Operations through data analysis and strategic initiatives.
Requirements
- Demonstrated ability to utilize statistical and analytical techniques that arrive at fact based decision making
- Skilled in using logic and critical reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
- Intermediate level experience, fully functioning broad knowledge in: Computer sciences and data analysis
- Utilizing analytical platforms (Alteryx, Structured query language SQL and Tableau)
- Ability to use various methodologies and high level statistical concepts to discover new insights on traditional metrics
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Responsibilities
- Deliver analysis and solutions that illustrate a clear understanding of the business problem at hand as well as the broader impact across the Operational group and Company
- Pull, gather, and consolidate data to analyze, summarize and interpret insights to drive recommendations to the Team and Leaders
- Identify areas to improve operational performance and business processes through an understanding of Customer/process insights, assurance data, strategic needs, and risk management
- Utilize analytical tools such as Alteryx, SQL, Tableau, Power BI to gather large data sets and better frame the opportunity space
- Lead projects and improvement efforts by defining objectives, structuring the work, directing Team members, developing recommendations, and implementing changes
- Assist with the execution of existing methodologies to evaluate Company processes, support planning decisions, engage Stakeholders, and deliver on project goals and requirements
- Work cross-functionally with all Ground Operations groups to assist meeting short/long range goals
Other
- High School Diploma or GED required
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be able to comply with Company attendance standards as described in established guidelines
