Northern Children's Services is looking to advance data-driven decision-making, quality improvement, and compliance monitoring across all programs and departments.
Requirements
- Proficiency with business intelligence and data systems (Apricot, Credible, Power BI, Excel, SharePoint, EHRs)
- Strong presentation and visualization skills
- Ability to translate complex data into accessible, actionable formats
- Knowledge of compliance principles and audit processes
- Systems-thinking approach to troubleshooting and process design
- Developing knowledge and application of appropriate AI tools
Responsibilities
- Data System Administration
- Serve as administrator for core platforms (e.g., Credible, Apricot, Power Bl, SharePoint, Freshdesk)
- Develop and maintain user-friendly tools, reports, and dashboards to support internal users
- Troubleshoot system functionality issues, coordinate with vendors, and manage user permissions
- Maintain the accuracy and standardization of forms, fields, and workflows in core systems
- Analyze trends in service delivery, engagement, occupancy, staff performance, building requests, and fiscal efficiency
- Conduct or support internal audits and compliance checks across programs
Other
- Bachelor's degree in data science, informatics, public administration, social services, or related field required—Master's preferred
- Minimum 3 years of experience in data analytics, performance evaluation, quality improvement, or compliance in a human services or nonprofit setting
- Ability to work at a computer and attend onsite meetings as needed
- Travel within the Philadelphia region for site support, audits, or trainings as needed
- Model trauma-informed principles, uphold our mission and values, and contribute to a culture that honors the dignity and potential of every youth, family, and staff member
