At PNC, the business problem is to deliver the best experience for customers and foster an inclusive workplace culture where all employees feel respected and valued, by acquiring and deepening the branch customer base through proactive sales and service activities.
Requirements
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
Responsibilities
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Other
- Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
- Typically requires 3+ years experience.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Bilingual Spanish preferred.
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
