At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve, and this role aims to deliver the best experience for our customers by acquiring and deepening the branch customer base through proactive sales and service activities.
Requirements
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Responsibilities
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Other
- Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
- Typically requires 3+ years experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bilingual Spanish preferred.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
