The pharmacy needs to engage in post-graduate pharmacy activities under direct supervision of licensed pharmacists to fulfill State Board of Pharmacy requirements. The role involves providing pharmacy consulting services to customers, ensuring proper compounding, dispensation, review, and verification of prescribed medications, and supporting the efficient workflow and financial optimization of the pharmacy.
Requirements
- Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
- Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
- Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
- Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
- Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers.
Responsibilities
- Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
- Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
- Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
- Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Other
- Engages in post-graduate pharmacy activities under direct supervision of licensed pharmacist to fulfill the State Board of Pharmacy requirements.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.
