Wipro Limited is looking for a PHP/Laravel Developer to provide End-User Support for PHP based Applications, troubleshoot incidents, and ensure SLA compliance.
Requirements
- PHP based Applications
- Symfony
- Laravel
- Java
- Angular
- MySQL
- Java-J2EE
Responsibilities
- Candidate should have good knowledge in providing the End-User Support for PHP based Applications, secondary skills could be Symfony, Laravel, Java, Angular, MySQL.
- Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC
- Analyze incident and provide details and feedback to L2
- Proactive analysis of all issues & requests, identification method to prevent in future
- Ensure SLA Compliance for Incidence Response & Resolution
- Analyze logs, configs. & data to troubleshoot the incident and identify the cause
- Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage & resolution) and focus on Recovery
Other
- 5-8 Years Experience
- Applications from people with disabilities are explicitly welcome.
