The business problem is to develop and implement digital hardware and software systems to meet customer requirements, while ensuring high quality, accuracy, and efficiency.
Requirements
- In-depth knowledge of digital hardware and software systems
- Advanced analytical skills to solve complex problems
- Knowledge of internal or external business issues to improve products or services
- Understanding of how relevant areas integrate to achieve objectives
- Experience with SW Care process (especially emergency case handling)
- Knowledge of quality standards and process improvement methodologies
- Experience with hardware and software documentation, change control management, and supplier and customer notifications
Responsibilities
- Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.
- Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).
- Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.
- Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.
- Plans technical requirements from customers’ needs.
- Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).
- Applies and maintains quality standards. Participates in process and tools evolutions and improvements.
Other
- Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents.
- Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.
- Ability to communicate with functional leadership regarding team & technical matters.
- Ability to negotiate regarding operational issues.
- Cross-cultural knowledge and global mindset
