Elastic's Platform Billing organization needs to build foundational systems for their SaaS business, aiming to deliver a simple, transparent, and scalable billing experience that supports company growth. The Billing & Metering team specifically processes usage and cost data to generate accurate invoices and revenue records, which is critical for financial reporting, compliance, and customer trust, enabling the monetization of hundreds of millions in recurring revenue.
Requirements
- Proven experience leading engineering teams with a strong operational focus (on-call ownership, incident management, SLIs/SLOs, reliability targets).
- Solid technical foundation in distributed systems, large-scale data processing, or SaaS platform engineering.
- Demonstrated ability to scale systems, processes, and operational practices in fast-moving environments.
- Strong technical judgment and the ability to guide architectural decisions.
- Experience with SOX compliance, revenue-related audit processes, or similar regulatory/compliance frameworks.
- Background in cloud metering, usage-based billing, or subscription billing platforms.
- Familiarity with AWS/GCP/Azure.
Responsibilities
- Drive roadmap execution and ensure reliable delivery on different initiatives involving usage ingestion, cost accuracy, billing logic, and revenue systems.
- Maintain a high operational bar, including: Robust on-call processes, Clear runbooks and escalation paths, Strong observability and monitoring practices, Frequent incident reviews and systemic improvements
- Balance feature delivery with technical debt, reliability work, and KTLO responsibilities.
- Establish clear KPIs around system reliability, data accuracy, and operational health.
- Shape long-term architecture for own domain
- Anticipate scaling challenges and influence investments in reliability, data quality, and automation.
- Provide technical critique and guidance during design reviews and architectural discussions.
Other
- Lead, mentor, and grow engineers in a distributed environment.
- Guide career development, performance management, and the growth of senior/staff engineers and tech leads.
- Foster a culture of ownership, high standards, and operational accountability.
- Partner with different stakeholders to deliver cohesive end-to-end billing and metering capabilities.
- Exceptional communication and influencing skills across engineering and business stakeholders.
