SpotOn is seeking a Platform Engineering Manager to lead the evolution of their Client Environments team, bridging the gap between SpotOn's cloud and physical restaurant networks. The goal is to transform reactive support into reliable, observable, and self-healing environments by applying platform engineering discipline to field networks.
Requirements
- Merchant networks and devices are fully managed through GitOps, with versioned configuration and clear audit trails.
- Elo device management (via MDM) is automated, observable, and zero-touch.
- On-site visits and repeat network incidents drop significantly due to systemic fixes.
- The team is operationally excellent — closing the loop between monitoring, alerts, and proactive resolution.
- Client environments are treated with the same reliability, observability, and governance as SpotOn’s cloud infrastructure.
Responsibilities
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement.
- Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility.
- Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks.
- Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers.
Other
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Offers will be reflective of the candidate’s location and experience.
- SpotOn is an equal employment opportunity employer.
- Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
- SpotOn is an e-verify company.
