SpotOn is seeking a Platform Engineering Manager to lead the evolution of their Client Environments team, bridging the gap between SpotOn's cloud and physical restaurant networks. The goal is to transform reactive support into reliable, observable, and self-healing environments by applying platform engineering discipline to field networks.
Requirements
- Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement.
- Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks.
- Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers.
- Merchant networks and devices are fully managed through GitOps, with versioned configuration and clear audit trails.
- Elo device management (via MDM) is automated, observable, and zero-touch.
Responsibilities
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement.
- Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility.
- Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks.
- Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers.
Other
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility.
- Own service quality metrics — uptime, response time, issue recurrence — and report progress on reliability improvements.
- The team is operationally excellent — closing the loop between monitoring, alerts, and proactive resolution.
- Client environments are treated with the same reliability, observability, and governance as SpotOn’s cloud infrastructure.
