SpotOn is seeking a Platform Engineering Manager to evolve the Client Environments team, transforming reactive support into reliable, observable, and self-healing environments for restaurant networks and devices.
Requirements
- Merchant networks and devices are fully managed through GitOps, with versioned configuration and clear audit trails.
- Elo device management (via MDM) is automated, observable, and zero-touch.
- On-site visits and repeat network incidents drop significantly due to systemic fixes.
- The team is operationally excellent — closing the loop between monitoring, alerts, and proactive resolution.
- Client environments are treated with the same reliability, observability, and governance as SpotOn's cloud infrastructure.
Responsibilities
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Drive GitOps adoption for network and device configuration, ensuring deployments are consistent, testable, and reversible.
- Oversee MDM and device lifecycle management (Elo tablets, Android handhelds), ensuring clean provisioning and policy enforcement.
- Run the operational loop: stay close to client incidents, analyze recurring issues, and drive root-cause elimination through system changes, automation, and better visibility.
- Collaborate with Core Services (Device Registry, MDM, Sidecar) and NOC to improve observability, alerting, and response workflows.
- Standardize configurations and rollout models (base + overlays) to eliminate variance across restaurant networks.
- Design for resilience: enable cellular failover, LTE monitoring, and automated recovery patterns through controllers.
Other
- Lead and mentor engineers across Network and Android (Elo) systems — building a strong culture of ownership and reliability.
- Offers will be reflective of the candidate's location and experience.
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
