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Wells Fargo is seeking a Platform Infrastructure Manager to lead a team of Business Site Reliability Engineers (SREs) to ensure infrastructure reliability, operational excellence, strategic alignment, and continuous improvement within the Commercial and Corporate & Investment Banking Technology (CCIBT) organization.

Requirements

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 3+ years working in production support within a Financial Institution or related industry
• Strong strategic thinking and problem-solving skills with the ability to evaluate and implement long-term solutions
• Proven experience managing production support in complex, high-demand environments
• Demonstrated ability to lead technical delivery teams and drive resolution of complex technical issues
• Familiarity with emerging technologies and trends in systems operations and infrastructure

Responsibilities

• Lead and manage a team of systems operations engineers across multiple levels, fostering a culture of collaboration, innovation, and accountability.
• Oversee the planning, implementation, and maintenance of enterprise-scale systems and network infrastructure.
• Provide strategic direction and technical guidance for resolving complex and high-impact production support issues.
• Partner with senior leadership to align systems operations strategies with business objectives and technology roadmaps.
• Drive continuous improvement initiatives, including systems reviews, process enhancements, and adoption of industry best practices.
• Ensure compliance with technical process controls, standards, and governance frameworks.
• Oversee development and implementation of automation frameworks and observability solutions

Other

• Mentor and develop team members, providing coaching, performance feedback, and career development opportunities.
• Collaborate with cross-functional teams to support change management, incident response, and root cause analysis.
• Manage resource allocation, project prioritization, and operational risk mitigation.
• Experience operating in a highly matrixed and dynamic organizational structure
• Excellent communication and interpersonal skills, with the ability to influence and build relationships across all levels