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Citizens Financial Group Logo

Platform Manager - Salesforce Center of Excellence

Citizens Financial Group

$175,800 - $263,700
Aug 28, 2025
Providence, RI, USA • Dallas, TX, USA • Iselin, NJ, US • Pittsburgh, PA, USA • Phoenix, AZ, USA • MA, US
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The company is looking to integrate disruptive technologies and provide groundbreaking integration support across multiple Technology and/or Company Platforms, specifically in the Salesforce and CRM space, to drive business value and ensure strategic alignment.

Requirements

  • Experience in cybersecurity and knowledge of security and data protection controls in a Salesforce environment
  • 3+ years of Salesforce product/platform owner experience
  • Experience managing the successful deployment, ongoing operation and strategy/roadmap as pertaining to the Salesforce platform within identified business area(s).
  • Hands-on experience with end-to-end development of large complex Salesforce initiatives in an agile environment, preferably in the banking industry.
  • Understanding of and experience with Salesforce administration / configuration activities and Apex development.
  • Experience with multiple IT disciplines with a confirmed understanding of relevant architectural concepts
  • Understanding of and hands on experience with Salesforce administration / configuration and Apex development.

Responsibilities

  • Providing consultation by using business and technical knowledge to support business strategies and deliver business outcomes, specifically in the Salesforce and CRM space.
  • Working with Business Architects, Data Architects and Technology Platform owners to ensure strategic alignment to Platform Blueprint roadmaps and enterprise standards.
  • Providing leadership and consultation on all aspects of Salesforce Platform utilization.
  • Helping to lead the Salesforce Center of Excellence (CoE).
  • Working with leadership to assist in defining and executing on the Salesforce platform roadmap within the enterprise.
  • Assist in facilitating the implementation of a Salesforce strategy that will facilitate collaboration across business lines, sharing of CRM related data and leveraging new Salesforce technologies to drive business value.
  • Leading efforts to establish strong subject matter expertise on new Salesforce technologies within the CoE.

Other

  • Strong business analysis, solutions crafting, consultative, interaction management and presentation skills
  • Excellent communication skills; ability to facilitate technical conversations with non-technical stakeholders; ability to communicate effectively with individuals and stakeholders at all levels of technology and business
  • Broad range of leadership skills that include a demonstrated pattern of successful delivery, relationship management of stakeholders, and leading a highly engaged and value driven pod/product team.
  • Required: Bachelor's degree in Software Engineering, Computer Science or related discipline
  • Ability to communicate across all levels in the organization