The Platform Services Senior Manager position is responsible for managing the Cloud, Infrastructure and Platform Services team with Enterprise Technology & Innovation department at Maricopa County, ensuring maximum performance of the compute, storage, and cloud platforms, and taking a proactive approach to the server infrastructure and systems.
Requirements
- Experience working in a large Virtual and Microsoft environments supporting 1000 Systems and 10,000+ users
- Experience working in a large-scale Multi-cloud Enterprise environment with an understanding of Cloud networking technologies such as Azure ExpressRoute and AWS DirectConnect
- Experience deploying, maintaining, and monitoring PaaS or IaaS workloads
- Understanding of Cloud security best practices
- Configuration Management experience using Microsoft/Linux
- SAN/Cluster experience (HPE, Pure, Brocade)
- Knowledge of backup and recovery applications such as Commvault
Responsibilities
- Troubleshoot and resolve technical issues with subordinates, while providing guidance and training on troubleshooting techniques
- Provide ongoing monitoring and proactive administration, tune and maintain systems to ensure maximum performance, reliability and availability to ensure SLAs are met
- Provide outstanding customer service/support. Track support provided. Work with customers to ensure and understand their business needs and how departmental-provided services can be best delivered to meet their needs
- Work with customers to architect and implement new technology projects; this includes working with vendors, performing project management, communicating with customers, directing subordinates and coordinating vendors
- Develop and execute test plans to check server infrastructure and virtualization systems availability for disaster recovery. Report on findings, and make recommendations for improvement to Sr. Management
Other
- Six years of Technical IT Management work experience
- Two years in a management and/or supervisory capacity
- Bachelor’s degree in Computer Science or a closely related field
- Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
- Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions
