Goldman Sachs Bank USA is looking to solve the problem of driving industry leading fraud prevention and exceptional customer experience by leveraging advanced data analytics and machine learning techniques to monitor portfolio health and identify opportunities for improvement.
Requirements
- Performing and overseeing advanced data analytics (including machine learning) activities
- Data mining using Python and creating tables to monitor incoming disputes and using CHAID analysis to target incoming fraud for rule development
- Leveraging advanced modeling techniques to build forecasting models and machine learning techniques to understand drivers of portfolio performance trends and identify solutions for improvements
- Experience with changes to recovery rates of card-not-present transactions based on 3D Secured Merchants and Point-of-Sale entry mode for each transaction
- Working closely with Business, Product, Technology, Operations, and Compliance teams to implement solutions and improve the performance of the portfolios
- Identifying, documenting, and improving existing processes to maximize efficiency including experience with customer contact strategies and use of wallet notifications, and one time pass codes to detect and resolve fraud disputes
- Providing analysis and designing strategies for strategic projects and drive end-to-end project delivery including experience with lost interchange revenue, customer attrition, operational costs, and fraud avoidance
Responsibilities
- Perform and oversee advanced data analytics (e.g., machine learning) activities while monitoring portfolio health and identifying opportunities to drive industry leading fraud prevention and exceptional customer experience
- Leverage advanced modeling techniques to build forecasting models and machine learning techniques to understand the drivers of the portfolio performance trends and identify solutions for improvements
- Work closely with Business, Product, Technology, Operations, and Compliance teams to implement solutions and improve the performance of the portfolios
- Identify, document, and improve existing processes to maximize efficiency in constantly evolving environments
- Provide analysis, design strategies for strategic projects and drive end-to-end project delivery
- Prepare executive presentations, lead strategy and capability planning, and organize team meetings and activities
- Research and remain current on the latest industry trends
Other
- Master’s degree (U.S. or foreign equivalent) in Computer Science, Software or Computer Engineering, Information Technology, or a relevant quantitative field such as Chemical Engineering and two (2) years of experience in job offered or in a related role
- Bachelor’s degree (U.S. or foreign equivalent) in Computer Science, Software or Computer Engineering, Information Technology, or a relevant quantitative field such as Chemical Engineering and five (5) years of experience in job offered or in a related role
- Two (2) years with Master’s OR five (5) years with Bachelor’s of prior experience
- Remote work permitted 2 days per week within commuting distance of Wilmington, DE
- Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law
