Sedgwick is looking to enhance productivity, decision-making, and client outcomes by designing, developing, and optimizing intelligent Copilot Agents.
Requirements
- Proficiency in Power Platform and Microsoft 365 Copilot Studio
- Strong understanding of prompt engineering, LLMs, and conversational AI
- Understanding of with Power BI, Azure OpenAI, or Microsoft Fabric
- Experience with .net and SQL
- Microsoft Certified: Power Platform Fundamentals, Microsoft Certified Trainer preferred.
Responsibilities
- Designs and builds Copilot Agents using Microsoft Copilot Studio and Power Platform tools.
- Leverages data science techniques & development (e.g., NLP, classification, clustering) to enhance agent intelligence and contextual awareness.
- Collaborates with business units to translate real-world challenges into agent use cases and prompt flows.
- Develops, tests, and refines prompt templates tailored to diverse operational scenarios.
- Maintains the Sedgwick-specific prompt library and ensures alignment with enterprise standards.
- Ensures agents adhere to data access policies, security protocols, and ethical AI guidelines.
- Supports environment strategy, including role-based access control and publishing workflows.
Other
- Six (6) years of related experience to include three (3) years of experience in data science, AI/ML, or intelligent automation, and experience with data governance, security, and compliance in enterprise environments, or equivalent combination of education and experience required.
- Ability to partner with COEs on innovation initiatives
- Strong knowledge of Agile project management methodologies
- Excellent communication and collaboration skills
- Analytical and interpretive skills
