ServiceNow is seeking an Enterprise Architect to help customers in the [XXX] vertical industries understand the opportunities of the 'Platform of Platforms' vision and construct complex solutions to realize the value they need.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
- Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Experience integrating AI into workflows and decision-making processes.
- Proficiency in designing and implementing scalable, secure, and robust IT solutions.
Responsibilities
- Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Work with architecture development methods, modelling approaches and architecture patterns for integration
- Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey.
- Provide thought leadership and collaborate with internal ServiceNow business units
Other
- 15+ years of IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
- Excellent communication and executive engagement skills.
- Ability to simplify complex concepts into compelling solution designs.
- Strong problem-solving skills and the ability to think strategically.
- Travel, as required
