ServiceNow is seeking an Enterprise Architect to help their largest customers in the Commercial vertical industries standardize on ServiceNow as the AI platform for business transformation by developing cross-functional strategies and solutions.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
- Expertise designing, implementing, and managing advanced architectures in an application domain
- Experience integrating multiple systems or platforms
- Familiarity with Enterprise and Industry Architecture frameworks (TOGAF, Zachman, IT4IT, BIAN, TMForum)
- Excellent understanding of architectural principles for cloud-based platforms (SaaS, PaaS, multi-tenancy, automation)
- Experience and understanding of multiple technical domains: application, data, DevOps, AI/ML, integration, big data, mobility, analytics
Responsibilities
- Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI.
- Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.
- Conduct workshops to create customer deliverables that prescribe advise on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model and governance best practices, and industry reference architecture.
- Position ServiceNow as a natural fit within their architectural ecosystem.
- Ensure customer requirements are seamlessly integrated into sales proposals and product development efforts.
- Share best practices, reference architectures, and industry assets to elevate the brand and inspire innovation.
- Design, implement, and manage advanced architectures in an application domain.
Other
- Partner with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
- Excellent communication and executive engagement skills
- Ability to simplify complex concepts into compelling solution designs
- Passion for building business relationships and driving customer-centric proposals
- Proven ability to lead and mentor technical teams
