ServiceNow is seeking an Enterprise Architects to join their pre-sales organization focused on building credibility and trust with the technical leaders in their largest customers by developing cross-functional strategies and solutions. The Enterprise Architect role is focused on bringing technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help customers in the [XXX] vertical industries to understand the opportunities of our “Platform of Platforms” vision. This involves focus on net new accounts for ServiceNow and helping existing customer transforming their ServiceNow investment into an AI platform for the enterprise.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, presenting architecture concepts, designs, and goals to technology leaders and partners
- Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
- Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
- Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
- Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Experience integrating AI into workflows and decision-making processes.
Responsibilities
- Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions.
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Work with architecture development methods, modelling approaches and architecture patterns for integration
- Provide thought leadership and collaborate with internal ServiceNow business units
- Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc.
- Proficiency in designing and implementing scalable, secure, and robust IT solutions.
Other
- 15+ years of IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role.
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Excellent communication and executive engagement skills.
- Ability to simplify complex concepts into compelling solution designs.
- Strong problem-solving skills and the ability to think strategically.
