ServiceNow is seeking an Enterprise Architect to help customers in the Commercial vertical industries standardize on ServiceNow as the AI platform for business transformation, by developing cross-functional strategies and solutions to build credibility and trust with technical and business leaders.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 5+ years of experience working with or implementing ServiceNow solutions
- Expertise designing, implementing, and managing advanced architectures in an application domain
- Experience integrating multiple systems or platforms
- Familiarity with Enterprise and Industry Architecture frameworks (TOGAF, Zachman, IT4IT, BIAN, TMForum)
- Excellent understanding of architectural principles for cloud-based platforms (SaaS, PaaS, multi-tenancy, automation)
- Current ServiceNow Certified System Administrator (CSA) certification
Responsibilities
- Engage and Collaborate: Partner with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the ServiceNow platform.
- Lead and Design: Drive enterprise architecture and design engagements that align ServiceNow capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI.
- Build Vision and Present: Shape and communicate a compelling vision that connects customers’ business strategies with the ServiceNow enterprise AI platform.
- Customer Advisory Deliverables: Articulate the value of ServiceNow solutions by conducting workshops to create customer deliverables that prescribe advise on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model and governance best practices, and industry reference architecture.
- Foster Strategic Communication and Innovation: Engage in meaningful dialogue using the language and frameworks of customer Enterprise Architects, Technical Architects, and Domain Architects.
- Win as a Team: Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts.
- Lead Thought Leadership and Community Engagement: Represent ServiceNow in panels, conferences, and community forums.
Other
- Excellent communication and executive engagement skills
- Ability to simplify complex concepts into compelling solution designs
- Passion for building business relationships and driving customer-centric proposals
- Proven ability to lead and mentor technical teams
- Travel, as required to travel is assumed and expected to be 50%
- Strong problem-solving skills
