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Inova IT Clinical Applications is looking for a dedicated Press Ganey System Administrator to support the implementation and post-launch maintenance of one or more enterprise application solutions within the Press Ganey Platform.

Requirements

• Experience working with Press Ganey preferred
• Experience working with Epic preferred

Responsibilities

• Responsible for implementation, go-live and post go-live support as well as ongoing system improvement and maintenance.
• Serves as the product lead and supports alignment of project goals through departmental implementation waves ensuring departments maintain timeline and facilitate scheduling meetings.
• Provides recommendation on how the enterprise application can be used to solve institutional needs; supports the forward movement of request and recommendations.
• Responsible for maintaining and standardizing workflows and change request processes across the enterprise.
• Supports system onboarding of new providers and maintains ownership of SOP documentation.
• Scopes, implements and maintains additional enterprise initiatives within the platform such as Enterprise Landing Page, Integrations, new application products and features, new processes and implementation add-ons.
• Fulfills basic troubleshooting and support inquiries from administrators and users, escalating to application support as needed.

Other

• Bachelor's degree; or Associate’s degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required
• Five years of project management experience
• This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV.