Western Alliance Bank is seeking a Principal Business Analyst – Software Asset Management (SAM) to play a critical role in shaping and executing our enterprise software asset management strategy. This role will focus on implementing and maturing processes, workflows, and governance structures to ensure compliance, cost optimization, and lifecycle management for all software assets across the organization.
Requirements
- Proven experience with ServiceNow (particularly CMDB, HAM Pro, SAM Pro modules).
- Strong understanding of ITAM lifecycle processes (procurement, deployment, inventory, support, disposal).
- Familiarity with regulatory and audit requirements impacting asset and configuration data management (e.g., FFIEC, SOX, internal controls).
- Demonstrated experience in translating operational needs into system requirements and enhancements.
- Experience supporting or participating in audits and control testing.
- Ability to develop and maintain documentation, reports, and process artifacts.
- ITIL, CSAM, or SAM certifications.
Responsibilities
- Design, implement, and maintain standardized software asset management processes for onboarding, procurement, usage, renewal, and retirement.
- Ensure governance and operational structures are followed, aligned to regulatory and audit requirements and continuously improve process and controls.
- Partner with IT, procurement, finance, and legal to align SAM lifecycle with enterprise contract and procurement processes.
- Manage license allocations, usage, and optimization across the enterprise while ensuring compliance with the licensing agreements.
- Maintain entitlements within ServiceNow SAM Pro and reconcile against installed/discovered software while proactively identifying risk.
- Identify and remediate unauthorized or unsupported software installations.
- Drive compliance reporting and remediation efforts for regulatory and audit purposes.
Other
- 8+ years of experience in IT Asset Management, Configuration Management, or a related IT governance or operations role.
- Previous leadership experience preferred.
- Strong communication, coordination, and stakeholder engagement skills.
- Advanced knowledge of general Financial Services or Banking is preferred.
- Occasional travel required.
