Vertex is looking to design, develop, and implement scalable and efficient ServiceNow solutions to support key enterprise workflows, specifically IT Service Management (ITSM) & Integrated Risk Management (IRM) solutions to optimize IT operations, improve risk and compliance processes, and advance automation and AI throughout the organization.
Requirements
- Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request) and IRM modules (Policy & Compliance, Risk, Continuous Authorization & Monitoring (CAM), Audit).
- Working knowledge of custom applications, workflows, and UI pages using ServiceNow Studio, Flow Designer, and scripting (Business Rules, Client Scripts, Script Includes).
- Experience working on Web Services integrations such as REST, JSON & SOAP
- Strong understanding of nowAssist and implementation experience.
- Strong understanding of ITIL processes and risk/compliance frameworks (NIST, SOX).
- Functional knowledge of Project Management, Agile, and SDLC Methodologies
- Familiarity with GxP and SDLC Validation process
Responsibilities
- Understand business partners’ needs and vision, and deliver ServiceNow solutions to support and enable their goals and objectives
- Provide guidance on ServiceNow capabilities and limitations, especially for the ITSM and IRM modules.
- Lead discussions on business requirements and user stories (or collaborate with analysts), perform gap analyses, recommend solution designs, and configure ITSM and IRM Suite of solutions.
- Lead architecture, solution design, and development to ensure scalable implementations.
- Lead code reviews and ensure adherence to security and performance standards to ensure reliability and scalability of solutions
- Collaborate with integration teams to develop and maintain APIs and data exchange between ServiceNow and other enterprise systems
- Collaborate with testing and validation teams (provide requirements and test cases) to ensure solutions are meeting business needs and technology standards
Other
- Bachelor’s degree in a relevant field is required
- ServiceNow Certified Implementation Specialist for ITSM and/or IRM.
- Typically requires 6 years of experience or the equivalent combination of education and experience
- Strong communication, interpersonal, and collaborative skills
- Solid analytical and problem-solving abilities
