National Grid IT team is seeking an individual to work in the monitoring and observability team within their Software Engineering team to implement strategies, evaluate products, and build upon an infrastructure that supports the ever-changing needs of customers.
Requirements
- 10+ years of prior experience in performance monitoring and management.
- Knowledge of, and demonstrated experience with, monitoring and key performance indicators on: Windows and Unix servers, Storage and virtualization platforms, Public cloud platforms and services, Software as a Service (SaaS) providers
- Extensive experience with performance monitoring tools and, ideally, with modern full-stack observability tools.
- Extensive experience with Dynatrace is strongly preferred, including developing custom extensions.
- Extensive experience with DQL is strongly required.
- Familiarity with RESTful API integration in monitoring tools.
- Familiarity with application and service design and architecture principles.
Responsibilities
- Maintain and support performance monitoring platforms and tools.
- Develop custom extensions to enable monitoring of enterprise platforms and systems as well as external systems, including Software as a Service (SaaS) solutions.
- Work with platform and application owners to establish end-to-end visibility objectives for critical platforms and applications.
- Clarify monitoring requirements and business needs.
- Instrument monitoring tools to meet agreed-upon requirements.
- Work with technical and business teams to proactively review performance monitoring efficacy and identify opportunities for improvement.
- Maintain professional affiliations to stay on top of evolving performance monitoring and observability strategies and technologies.
Other
- Bachelor’s degree or equivalent experience required.
- Demonstrated ability to interact with all levels of the organization.
- Demonstrated commitment to the delivery of high-quality customer service.
- Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.
- Excellent verbal and written communication skills.
