Guide the enterprise platform strategy, architecture, and innovation roadmap for the ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM).
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, directives, or problem-solving.
- 12+ years of experience in enterprise architecture or platform engineering roles, with 6+ years in ServiceNow .
- Deep understanding of ServiceNow’s architecture, extensibility model, and product roadmap.
- Deep understanding of ServiceNow architecture, data models, integration patterns (REST, SOAP, MID Server), and performance optimization techniques.
- Strong knowledge of CMDB design, discovery patterns, and event correlation as part of ITOM implementations.
- Experience with platform governance, customization vs configuration strategy, and technical debt management.
- ServiceNow Certified Technical Architect (CTA) or equivalent.
Responsibilities
- Provide end-to-end architectural guidance across all ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine etc.).
- Design for resilience, observability, cost-efficiency, and low-code/no-code governance.
- Guide architecture reviews, technical steering, and innovation prioritization forums.
- Develop and promote the enterprise-wide ServiceNow platform strategy including AI, process automation, and workflow orchestration.
- Define governance models, platform adoption roadmaps, and design standards aligned with business outcomes and technology vision.
- Drive platform maturity through reusable architecture patterns and automated guardrails.
- Partner with product, engineering, security, and operations principals to ensure holistic platform delivery.
Other
- Platform, infrastructure, and integration architects with a strong focus on mentorship and capability development.
- Translate complex platform and AI strategies into compelling narratives for executive stakeholders.
- Strong influence, cross-functional communication, and storytelling abilities.
- Experience managing other architects and technical principals
- TOGAF, SAFe, or other enterprise architecture certifications.
