PayPal is looking to solve the problem of creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, and is seeking a Principal Experience Designer to define strategy and roadmap for the Agentic Experience team
Requirements
- Systemic Thinking & Adaptive Design: Demonstrated experience in designing complex systems that go beyond a single user flow to encompass interconnected, multi-touchpoint journeys
- Data-Driven Autonomy: The ability to leverage large datasets and analytics to inform design decisions and create autonomous, self-improving user experiences
- Proactive Problem-Solving: A history of anticipating user and business needs, identifying potential issues before they arise, and designing preventative or self-correcting solutions
- User-Centric AI Interaction: Experience designing intuitive interfaces that define new interaction models between users and AI agents
- End-to-End Ownership: A portfolio or work history that demonstrates ownership of projects from initial conception and strategy through to post-launch optimization
- Experience designing intuitive interaction models between people and AI agents
- A dynamic portfolio demonstrating ownership of shipped projects - from concept to post-launch iteration
Responsibilities
- Establish overall business or technical strategy for user experience initiatives
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Hands on design and prototyping of conversational interfaces, testing adaptive systems, prototyping with AI tools, designing feedback loops between users and models, or creating explainability mechanisms
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Partner with data scientists, ML engineers, or AI research teams, display tight integration with technical AI disciplines
- Lead the development of user experience strategies that resonate with target audiences
Other
- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience
- Ability to work in a hybrid work model with 3 days in the office and 2 days at home
- Commitment to diversity and inclusion, and ability to work in a diverse and inclusive environment
- Ability to communicate effectively and collaborate with cross-functional teams
- Ability to prioritize work and manage multiple projects simultaneously
