PayPal is looking to solve the problem of providing advanced, user-centric AI Assistance Platform experiences across its global brands, aiming to improve customer self-service support and introduce innovative methodologies and emerging technologies to ensure industry-leading usability, inclusivity, and trust.
Requirements
- Proven track record delivering enterprise-scale, cross-platform design solutions
- Expertise in systems thinking with the ability to bridge design, business, and technical requirements
- Portfolio demonstrating excellence in both product delivery and future-facing concept work
Responsibilities
- Establish overall business or technical strategy for user experience initiatives.
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Lead the design vision and execution for PayPal Assistant experiences
- Explore and prototype new approaches to customer self-service and support
- Contribute to scalable design systems and patterns for AI-powered interactions
Other
- Negotiate with and influence decision-making reaching the senior executive level
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
- Present insights and recommendations to senior leadership, influencing priorities and direction
- Partner with content design, ux research, product, and engineering to align strategy and delivery
- Mentor designers and foster a culture of innovation and collaboration
- Exceptional communication and storytelling skills to influence stakeholders at all levels
- Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.
