The PlatformX team at ServiceNow is looking to shape the future of their intelligent platform by developing AI Agent solutions that provide a competitive advantage. This involves integrating AI, data management, and automation to enhance ServiceNow's products and customer experiences.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Product Management Expertise: 8+ years of experience in product management within Agile environments.
- Skilled at creating roadmaps, breaking down features into Capabilities and Epics, and evaluating feasibility.
- Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features.
- Technical Fluency: Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus.
- Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued.
- Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities.
Responsibilities
- Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
- Stay current with emerging trends in AI and platform technologies.
- Offer thoughtful, research-based recommendations to product leadership.
- Rapidly design and prototype technical solutions using a range of AI frameworks.
- Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts).
- Clearly present PoC solutions to customers and internal stakeholders.
- Engage directly with customers to co-create solutions.
Other
- Proven experience working across teams, including Product Management, Design, Engineering, and Business Units.
- Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions.
- Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences.
- Skilled at approaching problems with curiosity, data-informed thinking, and creativity.
- Ability to apply data analysis to guide thoughtful, inclusive decision-making.
