ServiceNow is looking to shape the long-term future of its intelligent platform by developing an AI Agent Platform and AI Agents to provide a competitive advantage in platform and AI technologies.
Requirements
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Product Management Expertise: 8+ years of experience in product management within Agile environments.
Skilled at creating roadmaps, breaking down features into Capabilities and Epics, and evaluating feasibility.
Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features.
Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus.
Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued.
Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities.
Responsibilities
Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
Stay current with emerging trends in AI and platform technologies.
Offer thoughtful, research-based recommendations to product leadership.
Rapidly design and prototype technical solutions using a range of AI frameworks.
Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts).
Clearly present PoC solutions to customers and internal stakeholders.
Engage directly with customers to co-create solutions.
Other
Gather feedback with openness and iterate for continuous improvement.
Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems.
Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.
Proven experience working across teams, including Product Management, Design, Engineering, and Business Units.
Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions.
