Twilio is looking to solve the business problem of exploring the future of customer engagement through research and experimentation.
Requirements
- 10+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)
- 3+ years of research experience in a professional or academic setting where building and testing ideas with customers was a must
- Experience evaluating the performance of different ML models/versions and making enhancements
- Experience working collaboratively with ML engineers, data scientists or ML Researchers
- Experience building an ML model and operating it in a production environment
- Passion for emerging technologies and staying up to date on their latest developments
- Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback
Responsibilities
- Research new ML and AI technologies and tools
- Build prototypes to further research and test them with customers
- Collaborate with data scientists, engineers, and developers to integrate AI models and algorithms into existing systems and applications
- Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
- Influence steering committee discussions on leveraging AI across the whole of Twilio
- Experiment with new ideas and iterate based on feedback
- Collaborate closely with product, design and go to market partners to ensure work puts the customer first
Other
- Exceptional collaboration skills
- Strong customer focus
- Excellent written and verbal communication skills
- Travel occasionally to participate in project or team in-person meetings
- Bachelor's degree or higher in Computer Science, Mathematics, Statistics, or related field
- Location restrictions: not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
