Atlassian is looking to improve the 'Fit' and 'Adoption' of their products for their most strategic customers, and is seeking a Principal Product Manager to work closely with GTM and R&D teams to achieve this goal.
Requirements
- 5+ years experience in B2B SaaS space, with a focus on Enterprise and/or on-premise to cloud migrations
- 5+ years experience in product management, with hands-on experience driving adoption of features or products (in addition to shipping them)
- Background in customer-facing situations, able to land deals, de-escalate and help improve processes where needed
- Systems thinking and creative problem solving approach that considers alternative solutions to shipping a new feature
- Experience building systems to capture and prioritize customer feedback at scale
- Track record of influencing product strategy without direct authority
- Experience in Atlassian’s primary markets - Collaboration & Work Management. Familiar with competitive landscape and trends in the industry
Responsibilities
- Work with PMs to distill the broad set of feedback we hear from customers into a product strategy that delivers on the right feedback, using the right solutions, with the right priority
- Communicate that product strategy back to customers and the market in the most effective way for the right audience, to ensure customers can adopt our solutions at scale
- Engage as a Subject Matter Expert (SME) with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale
- Prioritize customer needs with product and solution teams, and build scaled customer learning loops to capture feedback
- Drive the Product perspective and influence on Marketing strategy, serving as a conduit between Product and Marketing teams to ensure that we are positioning and messaging the value of Atlassian Cloud Platform as effectively as possible
- Define, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customers
- Represent Voice of the Customer back to product teams
Other
- Executive Presence and customer-facing confidence; ability to both write and speak to influence C-level customers and partners
- Empathy-driven Product leader who can coach PMs on how to engage with customers effectively
- Comfortable traveling domestically & internationally for meetings based on business need
- Ability to align many teams to achieve OKRs - Extensive experience driving end to end cross-functional initiatives across Engineering, Design, Data Science, Marketing, Sales and Strategy
- Bachelor's degree or higher
