The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.
Requirements
- Enterprise or Solution Architect role and/or relevant experience.
- Data modeling, core data design, security, integrations, configuration management
- Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
- 1-2 years of ServiceNow Platform Experience is desired but not required
- Cloud platform experience desired
- Familiarity with Enterprise Platforms
- Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Responsibilities
- Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
- Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
- Lead platform governance, performance, scalability, and maintainability best practices
- Collaborate with business units, product owners, and developers to translate business needs into technical solutions
- Provide architectural guidance and mentorship to developers and administrators
- Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
- Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Other
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Career progression (Technical, Architecture)
- Travel up to 50%
