The Public Sector Platform Architect (PA) role at ServiceNow is looking to solve the problem of guiding platform strategy, governance, and value delivery for public sector customers in large-scale, compliance-driven environments.
Requirements
- ServiceNow Certified Technical Architect (CTA) minimum; Certified Master Architect (CMA) strongly preferred
- Strong experience leading implementations and deployments across multiple ServiceNow product families (ITSM, ITOM, SecOps, IRM, CAM, SPM, ITAM)
- Familiarity with large-scale cloud discovery and integrations (Azure and AWS)
- Proven ability to govern and guide platform health, data strategy, compliance-driven environments, and large enterprise adoption.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Expertise in governance and compliance frameworks such as FISMA, FedRAMP, and enterprise architecture models (e.g., FEAF, TOGAF, BIAN
- Ability to guide complex, cross-BU implementations with multiple partners and stakeholders
Responsibilities
- Serve as trusted advisor to public sector executives, shaping platform strategy, governance, and adoption at enterprise scale.
- Guide platform implementations ITSM (Incident, Change, Problem), ITOM (Discovery, Service Mapping, Event Management, Cloud Accelerate with Azure/AWS), Security Operations (VR, SIR), Integrated Risk Management (IRM), Continuous Authorization Monitoring (CAM), SPM (Demand Management, Strategic Portfolio Workspace), and ITAM (SAM and HAM).
- Provide governance oversight for platform health, CMDB strategy, cloud discovery, integrations, and CI/CD pipelines.
- Translate technical concepts into business outcomes, advising senior leaders on roadmaps, compliance alignment, and value realization.
- Recommend leading practices, optimization opportunities, and innovation initiatives, including adoption of AI and automation capabilities.
- Collaborate across multiple business units, partners, and stakeholders to ensure alignment, risk management, and operational readiness.
- Mentor and enable architects, administrators, and platform leaders, reinforcing technical excellence and consistent delivery.
Other
- Clearance or ability to gain Public Trust clearance is required.
- Excellent communication, executive presentation, and collaborative skills.
- Customer-focused with a solution-oriented mindset.
- Recognized as a trusted advisor who can balance technical depth with executive influence.
- Able to manage multiple engagements in a large, multi-partner environment.
