The business problem is to guide customers through their digital transformation journey and help them achieve long-term value from the ServiceNow platform, by providing thought leadership, best practices, and expert guidance.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow certifications in aligned workflow
- Industry domain expertise
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- 1-2 years of ServiceNow Platform Experience is required
Responsibilities
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
Other
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a fast-paced environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- Federal experience with TS/SCI clearance preferred
