The business problem is to guide customers through their digital transformation journey, providing thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform.
Requirements
- ServiceNow certifications in aligned workflow
- Industry domain expertise
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
- Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Responsibilities
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow’s largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
- Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Other
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a fast-paced environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- Management consulting experience
