ServiceNow's Customer Outcomes team needs a strategic technical leader to design and govern scalable, secure, and high-performing solutions on the ServiceNow platform to accelerate customer adoption, realize value faster, reduce costs, and reduce risks, thereby driving digital transformation initiatives.
Requirements
- Enterprise or Solution Architect role and/or relevant experience.
- Data modeling, core data design, security, integrations, configuration management
- Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
- 1-2 years of ServiceNow Platform Experience is desired but not required
- Cloud platform experience desired
- Familiarity with Enterprise Platforms
- Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Responsibilities
- Design end-to-end ServiceNow solutions across modules such as ITSM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
- Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
- Lead platform governance, performance, scalability, and maintainability best practices
- Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
- Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
- Ensure adherence to ServiceNow architecture guardrails and coding standards
- Support the development of reusable solutions, accelerators, and technical assets
Other
- Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
- Experience in HCLS industry
- 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
- Fortune 500 or OEM Software or Cloud Company enterprise architect
- Travel up to 50%
