ServiceNow is looking to accelerate platform adoption and improve customer outcomes by providing technical advisory services to help customers establish a solid technical foundation in the ServiceNow platform and design solutions that drive business outcomes through adoption.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- ServiceNow Platform Experience required
- FEDRAMP Adjudication required
- ServiceNow certifications in aligned workflow
- Enterprise architecture experience
- Cloud application technology experience
Responsibilities
- providing architectural guidance, technical governance, and best practices
- design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Manage technical governance, and a delivery operating model and governance
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
Other
- Public Sector or State & Local experience required
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 30%
- Creativity with comfort running programs independently within a fast-paced environment
