The TurboTax Live Assisted team is looking to solve customer’s most complex financial situations by creating experiences that help Tax Pros deliver the service with confidence and ease.
Requirements
- Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research
- Experience working in technically complex initiatives and can seamlessly marry user experiences with technical architecture
- Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
- Seasoned in Agile development processes
- Experience with design systems
- Knowledge of web and mobile platforms
- Experience with user research and testing
Responsibilities
- Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms
- Deliver User Experience visions, specifications, wireframes and prototypes
- Design components and patterns in close collaboration with brand, product design teams, and business requirements
- Assist in defining our company-wide design system for Generative AI
- Advocate for design system adoption throughout teams, acting as a subject matter expert to other designers and developers implementing our design direction
- Facilitate strong cross-functional partnerships that bridge design and development and ensure cohesion across design and code implementation
- Surface opportunities to improve processes, deliverables, and customer experiences
Other
- Four-year degree in Human-Computer Interaction, graphic design, or other relevant field or equivalent work experience
- 7+ years of interface design experience in delivering high-volume, high-profile or award-winning products, across multiple platforms
- Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change
- Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner
- A passion for creating products that resonate on an emotional level
