The TurboTax Live Assisted team is looking for a Principal Product Designer to create experiences that help Tax Pros deliver service with confidence and ease, solving complex financial situations for customers.
Requirements
- 7+ years of interface design experience in delivering high-volume, high-profile or award-winning products, across multiple platforms
- Expert knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, and user research.
- Seasoned in Agile development processes
- Experience working in technically complex initiatives and can seamlessly marry user experiences with technical architecture.
- Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
- Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
Responsibilities
- Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms
- Deliver User Experience visions, specifications, wireframes and prototypes
- Design components and patterns in close collaboration with brand, product design teams, and business requirements
- Assist in defining our company-wide design system for Generative AI
- Advocate for design system adoption throughout teams, acting as a subject matter expert to other designers and developers implementing our design direction.
- Facilitate strong cross-functional partnerships that bridge design and development and ensure cohesion across design and code implementation
- Surface opportunities to improve processes, deliverables, and customer experiences
Other
- Masterful storyteller, able to influence a broad audience by visualizing ideas and concepts for internal leaders, partners and customers
- Bring a bold vision and design strategy to life across multiple areas in the ecosystem. Can connect the dots across multiple strategies and initiatives to make the largest impact.
- Turn visions into concepts, and translate those concepts into designs that illustrate simplicity, despite complexity of the system
- Use facilitative leadership skills to drive the best outcome for multiple stakeholders across a matrices organization, resulting in others learning from you, and inspiring others to want to work with you
- Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change
