Square is looking to shape the future of enterprise menu management and intelligent restaurant operations at scale by improving the core experiences that restaurants and hospitality sellers use to manage their menus across all channels, from POS to online ordering.
Requirements
- 10–12+ years of product design experience, including leadership on complex, cross-functional initiatives in SaaS or platform environments.
- A portfolio demonstrating systemic thinking, deep UX craft, and examples of designing or integrating AI and automation into enterprise-scale workflows.
- Proven ability to shape long-term vision while driving near-term delivery.
- 3+ years of experience mentoring and developing other designers, with recognized influence across teams or organizations.
- Comfort navigating complex organizations, making informed tradeoffs, and iterating quickly toward clarity and outcomes.
- Curiosity and fortitude to challenge assumptions, explore new ways of working, and proactively uncover new opportunities for design.
- Experience designing or prototyping with AI/ML systems, particularly natural language or recommendation interfaces.
Responsibilities
- Drive vision and strategy for the end-to-end menu management experience across Square's Food & Beverage platform, with a focus on multi-location, enterprise, and franchise operations.
- Shape data-driven interfaces that simplify complex workflows like bulk updates, menu versioning, and hierarchical permissions.
- Explore and integrate AI-assisted tools that help sellers create, optimize, and maintain menus across multiple channels and locations with greater speed, accuracy, and insight.
- Champion the seller experience, deeply understanding the operational complexity of multi-unit restaurants, franchises, and hospitality groups.
- Collaborate cross-functionally with Product, Engineering, Research, and Data Science to define roadmaps, align on priorities, and deliver impactful, high-quality design.
- Mentor and elevate designers across levels, fostering a culture of craft excellence, learning, and feedback.
- Contribute to shared systems, partnering with the broader Design Systems team to evolve menu-related patterns and reusable components that scale across surfaces and seller types.
Other
- Excellent storytelling skills, with a “show, don't tell” approach to aligning stakeholders through narrative and prototypes.
- Familiarity with restaurant or hospitality operations, including menu complexity, modifiers, inventory dependencies, and compliance needs.
- Experience shaping multi-year product roadmaps and influencing organizational strategy.
- Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class.
- We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
