QuickBooks is on a mission to change the game by providing access to services that improve business’s prospects and increase their survival rate. One of the most severe challenges a small business faces is managing their cash flow: balancing inflows and outflows, late customer payments, funding growth, and making payroll, all while hoping there is enough left over for profit or a rainy day.
Requirements
- A minimum of 12 years of product management experience; with a proven track record of success in developing and launching B2B/B2C SaaS products, particularly focused on end-to-end workflow and funnel optimization.
- Proven track record of leading complex product initiatives that result in significant business growth.
- Strong strategic planning skills with the ability to translate market insights into actionable product strategies.
- Deep understanding of small to medium sized businesses and how they operate. The ability to wear the customer’s hat at all times and be a customer advocate first.
- The ability to work closely with Senior and C-level executives to develop product strategy and gain alignment.
- Excellent verbal and written communication skills, with the ability to effectively convey complex ideas to both technical and non-technical audiences.
- Proficiency in data analysis and the ability to make data-driven decisions. Familiarity with analytics tools and methodologies.
Responsibilities
- Set the vision, strategy and product roadmap for invoicing, including building core quote-to-cash capabilities, unlocking net new feature capabilities, closing the product market fit gap, and delivering delightful UX experiences to solve the broad needs of our diverse customer base.
- Own the key success metrics of increasing the number of invoices created and sent on our platform and growing TPV (total payments volume), as well as maniacally focus on customer engagement and satisfaction.
- Define and deliver a compelling roadmap via customer persona sequencing, customer problem narrowing, competitive positioning, prioritized solutioning, roadmap planning, metrics setting, and impact articulation.
- Influence cross-functional teams through clarity of strategy, crisp execution, and measurable outcomes.
- Drive rigorous prioritization and investment decisions necessary to deliver your team’s vision and roadmaps
- Utilize data analytics and customer feedback to identify pain points, opportunities, and areas for improvement in the SMB Accounts Receivable experience.
- Nail the execution. Build the best possible solution that balances quality and velocity, pressure test designs, think through edge cases, look for ways to validate the experience is customer backed, fights obstacles in the way of velocity, and manage up effectively and concisely.
Other
- Educational Background: Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus.
- Previous invoicing and payments experience a plus.
- Demonstrated ability to lead and inspire cross-functional teams.
- Growth Mindset: willing to accept feedback and seek ways to get better every day. Embrace a learning mindset that allows you to take risks and redefine failure as learning.
- Quality Champion: Inspiring leader with a strategic mindset, is comfortable with ambiguity, and who holds a high bar for quality and consistency standards.
